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DNM Medical Courier Business LLC
 

Welcome to DNM Medical Courier Business LLC. These Terms and Conditions (“Terms”) govern the use of our courier services, website, and any related communications or transactions. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

1. Company Overview

DNM Medical Courier Business LLC (“Company,” “we,” “us,” or “our”) provides secure, time-sensitive medical courier services. The company is registered through LegalZoom and may utilize LegalZoom-affiliated payment processors for transactions.

2. Service Eligibility

By using our services, you affirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are using our services on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

3. Nature of Services

We provide pickup, transport, and delivery of medical items, including but not limited to:

• Specimens and lab samples

• Medical records and documents

• Pharmaceuticals (where legally permitted)

• Medical equipment and supplies

We do not transport controlled substances, narcotics, or items that violate state or federal regulations.

4. Scheduling and Delivery

Clients are responsible for providing accurate pickup and delivery information, including names, addresses, timeframes, and contact details.
We are not liable for delays or failures caused by:

• Incorrect or incomplete information

• Inclement weather, traffic, or road closures

• Mechanical issues beyond our control

• Force majeure events

Time-sensitive deliveries should be clearly marked and scheduled in advance. While we aim for punctuality, delivery times are not guaranteed unless otherwise agreed in writing.

5. Fees and Payments

All fees are quoted at the time of booking and may vary based on distance, urgency, and package type.

• Payments are processed via LegalZoom’s affiliated systems.

• All charges must be paid in full before service is rendered, unless otherwise agreed.

• We reserve the right to refuse service for unpaid or overdue accounts.

6. Refunds and Cancellations

Our refund policy is detailed on the refund policy page 
In general:

• Cancellations prior to dispatch may be eligible for a full or partial refund.

• Once a courier is dispatched, no refund will be issued.

• Refunds due to service failure on our part may be issued at our sole discretion.

7. Liability Disclaimer

We take every reasonable precaution to protect your items, but we are not responsible for:

• Loss or damage resulting from improperly packaged or mislabeled items

• Delays caused by third parties or external events

• Consequential or indirect damages

Our maximum liability for any loss or damage is limited to the lesser of:

• The declared value of the item, or

• $100 per delivery, unless a higher value is agreed to in writing beforehand

8. Client Responsibilities

Clients agree to:

• Provide safe and legal contents for delivery

• Ensure timely availability for pickup and drop-off

• Comply with all applicable laws, including those related to medical privacy and data protection

• Notify us promptly of any issues with service

9. Medical Privacy & Confidentiality

While we are not a HIPAA-covered entity, we handle medical-related deliveries with the highest standards of confidentiality. If your organization requires a Business Associate Agreement (BAA), please contact us directly to arrange execution.

10. Third-Party Services

We may use third-party platforms (including LegalZoom or others) for payment processing, route planning, or communications. We are not responsible for any service interruptions or errors caused by those platforms, but we will assist in resolving issues to the best of our ability.

11. Termination

We reserve the right to terminate or refuse service at any time for:

• Non-payment

• Abusive or unlawful conduct

• Safety concerns

• Violation of these Terms

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State in which our business is registered, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website with the “Effective Date” noted at the top. Continued use of our services after any update constitutes acceptance of the revised Terms.

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